Check-in & Check-out:
Would you like to fully enjoy the day of arrival? No problem! You can arrive at any time, even at breakfast time (breakfast for a fee). On the day of departure you can also take your time and spend the day in the hotel.
On the day of arrival the rooms are ready from 3 pm; whenever possible also earlier. Please vacate the room by 10 am on the day of departure.

Payment Conditions
We accept cash payments, EC and bank cards, and credit cards (except AMEX and Diners).

Dogs
Please note that pets are allowed only upon request and only in certain rooms. Dogs have no access to the dining room or the wellness area. Please bring your own basket or blanket. We charge 25.00 € per dog and day without dog food.

Room number
Unfortunately we are not always able to promise floor level, location or room numbers within a certain category. We are pleased to take note of your wish and will do our utmost to meet your requirements.

Cancellation
Please inform us immediately if you need to cancel your holiday. If we are able to rent the room to other guests, we will not charge any cancellation fees.

SUMMER 2021
Due to the current Covid-19 situation we offer the possibility of a free cancellation also the day before arrival in the following situations:
- if the borders to Italy or to your home country are closed
- in case our region - South Tyrol-Trentino- would be delcared as a risk zone
- if there are any travel restrictions from your country to Italy

The common cancellation fees are the follow:
• Free up to 40 days before expected arrival
• Up to 21 days before expected arrival we charge 50 % of the agreed total
• Up to 8 days before expected arrival we Charge 80 % of the agreed total
• From 7 days before expected arrival we charge 100 % of the agreed total
• In case of late arrival or early departure 100 % of the agreed daily rate will be charged.

In order to protect you from any cancellation costs, we recommend purchasing Travel Cancellation Insurance.

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